Motherhood Maternity Reviews

Bought a dozen peices of clothing, promptly shipped back a handful that didn't fit following the return instructions on the website and never received a refund or confirmation. When I opened a paypal incident the seller closed the ticket and I never heard back. Such a bummer because they have a great selection and I would love to keep shopping with them but I can't stand by bad business behavior.

Just as the other reviews say, it takes forever for the products to arrive (over 2 weeks since they "shipped it"), the customer service is dismissive and unreliable (does not address your concerns), you have to pay for your return shipping, and the quality is cheap. I would not recommend.

DON'T PAY EXTRA SHIPPING:
I paid extra money for express shipping to ensure that my daughter would receive her items the next business day... it's 2 days later and she still hasn't received. I called CSR who informed me that in order for her to receive next day, order needed to bed placed by certain time. This information was not present to me when ordering. They just said "sorry you are upset"...
My response: sorry that you won't receive any more of my business!

Their products suck, I ordered a baby shower dress and it was paper thin and see through. Couldn't be work and the company would not issue a return instead they charge you to return the item, I would have gotten less than 1/2 back to return the dress. No one can wear it, It's the worst piece of crap I have ever seen, literally the texture of paper. NEVER NEVER NEVER order anything from this company. HORRIBLE! NO WHERE and I MEAN NO WHERE DOES IT STATE THIS IS THEIR RETURN POLICY WHEN YOU ORDER FROM THEM.

Very disapointed in their customer service! They reimboursed me only a part of the amount they owe me when everything has been shipped back to them. They told me they do not reimbourse taxes? What kind of company only reimbourse the ticketed price without the taxes. Also they are arguing that the items were on sale so that is why they won't reimbourse the amount I paid for (I have a receipt of my purchase but that didn't change anything). I had to exchange several emails and this is what they kept repeating. Very frustrating. I will never buy from them again and will also tell all my friends and family about this experience.

They made me pay almost 20 dollars shipping cuz I wanted to change the size of my pants. I even called them 15 minutes after making the order telling them I need to change the size and they said I have to return it back. Every time I talk with them they tell me a new policy that requires me to pay more and more money. They are the worst.

SPENT $20 ON A SHIRT AND PAID $10 SHIPPING WHICH IS OUTRAGEOUS- THE SHIRT LOOKS NOTHING LIKE THE PICTURE ON THE WEBSITE SO I STARTED A RETURN- THE RETURN BROKEN DOWN CHARGES ME $10 RETURN SHIPPING AND $5.00 TAXES AND FEES WHICH BRINGS IT DOWN TO THE REFUND IM GETTING IS $6.00 MEANWHILE I PAID $30 FOR THE UGLY TOP! I AM LIVID. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN. THEY ARE CROOKS

SPENT $20 ON A SHIRT AND PAID $10 SHIPPING WHICH IS OUTRAGEOUS- THE SHIRT LOOKS NOTHING LIKE THE PICTURE ON THE WEBSITE SO I STARTED A RETURN- THE RETURN BROKEN DOWN CHARGES ME $10 RETURN SHIPPING AND $5.00 TAXES AND FEES WHICH BRINGS IT DOWN TO THE REFUND IM GETTING IS $6.00 MEANWHILE I PAID $30 FOR THE UGLY TOP! I AM LIVID. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN. THEY ARE CROOKS

***UPDATE RETURNED SHIRT ON APRIL 19TH... AND THE PACKAGE IS NOW LOST IN TRANSIT NO TRACKING UPDATES SINCE APRIL 28... TODAY IS MAY 5... CALLED THEM ON THE PHONE AND THEY KEEP TELLING ME TO WAIT ANOTHER 4 WEEKS... EMAILED THEM AND NO RESPONSE... THEY HAVE THE WORST CUSTOMER SERVICE EVER AND I WILL NEVER PURCHASE FROM THEM EVER AGAIN!*****

The company does not have the ability to make adjustments to orders. So if you order wrong size. You have to wait for them to ship to you. Feel out a return form and pay to ship it back to them. Then you can order correct size. Im just gone to order from amazon and get my money back.

I had ordered some nursing bras from them after my first child was born, two years ago, and really liked them. Recently after my second child was born I ordered more of the same bras in the same size and they don't fit the same. I noticed that the fabric content has changed. They just aren't the same. The new ones are stretchier and they are too big.
I contacted them that I wasn't happy with the new bras and was told that I had to prove it. I needed to send a picture proving that the bras weren't what was promised online. I asked how I can send a picture of an elastic bra showing that it's different than before and they just said that I have to prove it. LOL. Prove that I don't like them? How about, if I liked them I would keep just keep them?
So, the ones that I haven't washed, that still have the original tags on they will let me return (I pay for shipping back), within the 30 day return window. How courteous of them. The few that I washed I will just have to 'eat it'.
They tell me I received them on Feb 5, so I have until March 5 to send them back. 30 days.
Only, that's not 30 days. There are 28 days in February, so the return window should be March 7.
They told me that they would grant me a "one time exception to the rule in this case only".
They are doing me a favor by actually allowing me the full 30 days (THEIR OWN RETURN POLICY, IN WRITING ON THEIR WEBSITE). But I still have to pay to ship them back because I couldn't prove anything was wrong with the fit with pictures. Seriously, WTF. This company has the worst customer service I have ever come across.

ALSO, I left a one star review on the their website that the bras ran large. And they deleted it. So, wonder why the bras have 4.9 stars in the reviews... they delete all reviews that are less than 4 stars.

Their clothes are cheap. Fabric sucks. I recommend you stay away!

The buyer has to pay full cost of any return shipping! There is no free or discounted cost to return products (e.g., $6.95 or $9.99 flat fee return). This is an outdated, inconvenient, and expensive policy.

There is also no return invoice where you can check off the product being returned. You have to hand write each item, the description, reason, etc. on a blank return form.

I am giving Motherhood Maternity 1 star because I can't review them without leaving a star; otherwise I would give them at best 1/2 a star. I placed an order on their website and paid for expedited shipping. It is now 2 WEEKS after the order was placed and the items still haven't been received. I have emailed and called multiple times. FINALLY today I received an email response telling me that they will issue me a store merchandise card to place the order again. When I tried to do so, it wouldn't allow me to do so. Again, I called their customer service number. Again, I held for almost 20 minutes; but this time the call hung up. When I tried to call back (multiple times) I got a recording telling me it was not a working number. At this poi8nt I doubt that the pj's will even get here before the baby is due in 2 weeks!